Refund policy

Returns & Exchanges

We want you to love what you find at Duende. Please review the following policy before requesting a return, exchange, or refund.

Return Window
Start a return within 14 days of delivery.

How to start
Email us with your order number and a short note about why you’re returning. We’ll reply with instructions and the address to ship to.

Please do not mail products back without contacting us first. Unauthorized returns may be refused or returned to the sender.

Condition
Items must be unworn, unwashed, and undamaged, with all original tags attached and in original packaging. Items with wear, fragrance, makeup, deodorant marks, alterations, or missing tags aren’t eligible.

Jewelry
Unworn jewelry in original packaging with tags may be returned under the standard window. Earrings, permanent jewelry, and custom or engraved pieces are final sale.

Scent & home fragrance — final sale
For safety reasons, fragrance oils, essential oils, luxury/premium home scents, candles, incense, air fresheners, room sprays, body mists, and similar scent products cannot be exchanged or returned. No exceptions.

Consumables — final sale
Teas, sauces, spices, and other food or beverage products are final sale and cannot be returned or exchanged once shipped, for food-safety and hygiene reasons. No exceptions.

Not eligible
Sale / final-sale items, gift cards, opened books, intimate apparel, and anything listed as final sale.

Return shipping
You cover return shipping. Original outbound shipping isn’t refunded unless we sent the wrong item or something arrived damaged or defective.

Refunds
After we authorize your return, receive and inspect the item, approved refunds go back to your original payment method. For exchanges, we may offer store credit when that works better.

Damaged, defective, or wrong item
Email us photos and your order number within 7 days of delivery — we’ll make it right.